How Does Your Work Email Tone Sound? (This is a trick question...)

I had the opportunity to visit KC Live TV morning show this week and talk through some VERY frequent workplace email conundrums. Knowing how to navigate these sticky situations can sometimes be the difference between hiring and firing, or a promotion. These aren't just etiquette skills, these are leadership skills. Here's a helpful hint:  if in doubt on email tone - pick up the phone.